7win7 Privacy Policy — How We Protect Your Data

By registering an account on 7win7 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the 7win7 Platform.

This Privacy Policy applies to all players who access 7win7 from Bangladesh and from any other jurisdiction. It covers personal information collected through the 7win7 mobile website and any associated services. It does not apply to third-party websites or services that may be linked to or from the Platform — those third parties operate their own privacy policies which you should review independently.

When you use the 7win7 Platform, we collect several categories of personal information. The specific data we collect depends on how you interact with the Platform and which services you use. Categories of information we collect include:

• Identity and contact information: your full name, date of birth, email address, mobile phone number, and residential address as provided at registration or during KYC verification.
• Account information: your username, encrypted password, account preferences, communication preferences, and account activity history including bets placed, games played, and transactions made.
• Financial and payment information: details of deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, including transaction reference numbers, amounts, timestamps, and the payment method identifier associated with each transaction.
• Identity verification documents: copies of government-issued photo identification (such as a National ID card or passport), proof of address documents, and payment method ownership proof submitted during KYC verification.
• Technical and usage data: your IP address, device type, browser type and version, operating system, mobile network operator, session duration, pages visited on the Platform, game sessions initiated, and approximate geographic location derived from your IP address.

We collect this information through the account registration form, through your ongoing use of the Platform, through automated technical means such as cookies and server logs, and through the identity verification process where applicable. We do not knowingly collect personal information from individuals under the age of 21.

7win7 uses the personal information we collect for the following purposes:

• Account management: to create and maintain your 7win7 player account, verify your identity, process your registration, and manage your account settings and preferences.
• Payment processing: to process your deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to process your withdrawal requests, and to maintain a complete and accurate record of all financial transactions associated with your account.
• Platform operation and improvement: to operate, maintain, and improve the 7win7 Platform, to personalise your gaming experience, to monitor and analyse usage patterns, and to develop new features and services.
• Fraud prevention and security: to detect, investigate, and prevent fraud, money laundering, prohibited conduct, and other illegal activities in connection with the Platform, and to protect the security of player accounts and Platform systems.
• Responsible gaming: to monitor gaming activity for signs of problem gambling, to apply responsible gaming tools such as deposit limits and self-exclusion at your request, and to fulfil our duty of care obligations to players.
• Communications: to send you service-related communications including account confirmations, transaction receipts, security alerts, and — where you have opted in — promotional communications about 7win7 offers, bonuses, and seasonal promotions tied to events like BPL, IPL, Eid, and Pohela Boishakh.

7win7 processes your personal data on the following legal bases:

• Contractual necessity: processing your registration information, payment details, and account activity data is necessary to enter into and perform the contract between you and 7win7 (i.e., providing the gaming and betting services you have signed up for).
• Legal obligation: processing identity verification documents, transaction records, and certain usage data is required to comply with applicable anti-money laundering obligations, age verification requirements, and other legal duties.
• Legitimate interests: processing technical and usage data to detect fraud, improve platform security, personalise content, and monitor responsible gaming indicators falls within 7win7's legitimate interests, balanced against your right to privacy.
• Consent: where we send you promotional communications about bonuses, offers, or seasonal promotions, we do so on the basis of your consent. You may withdraw this consent at any time by contacting 7win7 support or updating your communication preferences in your account settings.

7win7 does not sell your personal data to third parties. We share your personal information only in the following limited circumstances:

• Service providers: we share data with third-party service providers who assist in operating the Platform, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game content suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Ezugi), identity verification services, and IT infrastructure providers. These providers are contractually bound to process your data only for the purposes specified by 7win7 and to maintain appropriate security standards.
• Legal and regulatory authorities: we may disclose your personal data to government authorities, regulatory bodies, law enforcement agencies, or courts where we are required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of 7win7, its players, or the public.
• Fraud prevention and anti-money laundering: we may share information with fraud prevention agencies and financial intelligence units where we have a reasonable suspicion that a player's account is being used for money laundering, fraud, or other illegal financial activity.
• Business transfers: in the event that 7win7 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer.

We do not share your personal information with third parties for their own direct marketing purposes without your explicit consent. All third-party service providers with whom we share data are required to implement appropriate technical and organisational security measures to protect your information.

7win7 processes financial transaction data to operate the deposit and withdrawal system. When you make a deposit via bKash, Nagad, Rocket, or any other supported payment method, the transaction is processed through the relevant payment provider's secure system. 7win7 does not store your full mobile banking PIN, bKash PIN, Nagad PIN, or card CVV numbers in our systems. We retain transaction reference data, amounts, timestamps, and the masked payment method identifier (e.g. the last four digits of a card number or a partially masked mobile number) for audit, compliance, and customer service purposes.

All financial transaction data associated with your 7win7 account is retained for a minimum period required by applicable anti-money laundering and financial record-keeping obligations. This data is used solely for the purposes of processing your transactions, investigating disputes, conducting fraud detection checks, and fulfilling our compliance obligations. It is not used for marketing purposes and is not shared with third parties except as described in Section 5 of this Privacy Policy.

7win7 uses cookies and similar tracking technologies on the Platform to support essential functionality, improve user experience, and analyse usage patterns. The types of cookies we use include:

• Essential cookies: required for the Platform to function correctly, including session management cookies that keep you logged in during your gaming session and security cookies that protect against cross-site request forgery attacks. These cookies cannot be disabled without preventing the Platform from working.
• Functional cookies: used to remember your preferences and settings on the Platform, such as your chosen display language and notification preferences, so that you do not need to re-enter these each time you visit.
• Analytics cookies: used to collect anonymised data about how players use the Platform — including which pages are visited most frequently, how long sessions last, and which games are played — so that we can identify areas for improvement and optimise the Platform experience.

Most modern mobile browsers allow you to control or block cookies through browser settings. Please note that disabling essential cookies will impair your ability to log in and use the Platform. Disabling analytics or functional cookies will not prevent you from using 7win7 but may reduce the quality of your experience.

7win7 retains your personal data for as long as your account remains active and for such additional period thereafter as is necessary to fulfil the purposes outlined in this Privacy Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Specifically: account and identity data is retained for a minimum of five years following account closure; financial transaction data is retained for a minimum of seven years in accordance with financial record-keeping requirements; technical and usage logs are typically retained for up to twelve months unless a longer retention period is required for fraud investigation or legal proceedings.

When your personal data is no longer required for any of the purposes for which it was collected and there is no legal obligation requiring its continued retention, 7win7 will securely delete or anonymise your data. We use data anonymisation techniques where full deletion is not possible due to technical system architecture constraints, ensuring that anonymised data cannot be re-linked to your identity.

As a user of the 7win7 Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact 7win7 support at [email protected]. We will respond to all valid requests within a reasonable timeframe. Note that some rights may be subject to limitations where compliance would conflict with our legal obligations or the rights of other players.

• Right of access: you have the right to request a copy of the personal data 7win7 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: if you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For account profile changes, you may also update certain information directly through your account settings.
• Right to erasure: in certain circumstances, you have the right to request that 7win7 delete the personal data we hold about you. This right is subject to our legal obligations to retain certain categories of data — for example, we are required to retain financial transaction records and KYC documentation for regulatory compliance periods and cannot delete these on request during that period.
• Right to restrict processing: you have the right to request that 7win7 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing on grounds of legitimate interests.
• Right to withdraw consent: where we process your personal data on the basis of your consent — such as for promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To submit a data rights request, please contact 7win7 support by email at [email protected]. Please include your full name, registered email address, and a clear description of the right you wish to exercise and the data to which your request relates. We may ask you to verify your identity before processing your request.

7win7 takes the security of your personal data seriously. We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL encryption for all data transmitted between your device and the 7win7 Platform, encrypted storage of sensitive personal data and passwords, access controls limiting which 7win7 personnel can access player data, and regular security reviews of our systems and processes.

While 7win7 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is 100% secure. If you become aware of any security vulnerability or suspected unauthorised access to your 7win7 account, please contact us immediately at [email protected]. Players are responsible for maintaining the security of their own login credentials — see Section 3 of our Terms & Conditions for account security obligations.

7win7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Privacy Policy, we will post the updated version on the Platform and update the effective date shown at the top of the policy. We encourage you to review this Privacy Policy periodically. Your continued use of the 7win7 Platform after the posting of any updated Privacy Policy constitutes your acceptance of the changes.